By Alissa aims to provide a smooth and reliable shipping experience for every customer. Below you will find information about order processing, shipping, and delivery procedures.

Order Processing

Once an order is placed, we require 1–2 business days to process it.

On most weekdays, orders are processed within 24 hours. Orders placed during weekends or public holidays may take slightly longer to process.

After your order has been processed and shipped, you will receive a shipping confirmation email that includes tracking information.

Shipping

All orders placed with By Alissa are shipped directly from our supplier.

This method allows us to process orders efficiently and deliver products to customers as quickly as possible. We work with trusted suppliers and shipping partners to ensure consistent handling and packaging standards.

Depending on your location, shipments may be delivered by international logistics carriers or local postal services.

Free Shipping

By Alissa offers free shipping on all orders.

Regardless of order value or destination, customers benefit from free delivery. This reflects our commitment to making your shopping experience as simple and enjoyable as possible.

Tracking Your Order

We provide tracking information for all orders.

Once your order has been shipped, you will receive a tracking number via email. This allows you to follow the progress of your shipment through the carrier’s tracking page until it reaches its destination.

Estimated Delivery Time

After an order has been processed and shipped, the estimated delivery time is typically 5–14 business days.

Delivery times may vary depending on factors such as:

• weather conditions
• busy holiday periods
• customs procedures
• local carrier delays

While we do our best to meet these estimated delivery times, occasional delays may occur due to circumstances outside our control.

Limitations and Exceptions

Certain situations may cause delays that are beyond our control, including:

• customs inspections
• severe weather conditions
• transportation disruptions
• other unforeseen circumstances

By Alissa is not responsible for delays caused by such events. We appreciate your understanding and patience in these cases.

Questions and Support

If you have any questions about your order or this Shipping Policy, please contact our customer support team.

Email: support@by-alissa.com

We aim to respond as quickly as possible.